Terms of Use

The provider is TransPool24 (“we”). These terms in the version published on the website apply, together with applicable law, in particular the German Civil Code (BGB), where relevant.

We do not accept conflicting or additional customer terms unless we expressly agree in writing.

A “consumer” means any natural person entering into a transaction predominantly for private purposes.

We arrange and/or perform transport and logistics services depending on the specific order, with a focus on Pforzheim and the region. Scope, route, time window and price follow from the booking or checkout flow and any written confirmations.

If third parties (e.g. subcontractors or drivers) assist in performance, we remain — where contractually agreed — your primary contact unless clearly stated otherwise.

Website and booking flow content constitutes an invitation for you to make an offer. A contract is formed when we accept your booking or confirm the order, unless the process expressly states otherwise.

You must provide accurate and complete information on cargo, addresses, contact details and special circumstances (e.g. access limits). Later changes may affect price or schedule.

Cancellations and rescheduling follow the rules communicated at booking time and applicable statutory consumer rights where you are a consumer.

Prices are in euros unless stated otherwise and include VAT where applicable. Deviations may arise from route, extras, waiting time or special effort.

Card payments may be processed via Stripe; Stripe’s terms apply additionally. Rights of retention exist only for counterclaims from the same contract relationship.

You ensure the cargo matches your declarations, is properly packed and does not violate legal or contractual transport prohibitions.

You must follow reasonable instructions on site relating to safety or proper execution. We may refuse or abort an order in case of grossly negligent or intentional misrepresentation or danger; mandatory consumer law (e.g. § 314 BGB) remains unaffected.

We are fully liable for intent and gross negligence and for injury to life, body or health. For ordinary negligence we are liable only for breach of essential contractual duties; liability is then limited to typically foreseeable damage.

Further liability is excluded to the extent permitted by law, in particular for indirect damage and lost profit unless mandatory law provides otherwise.

The above does not apply where we have assumed a guarantee, or for product liability or fraud.

German law applies to the exclusion of the UN Sales Convention, without prejudice to mandatory consumer protection of the country where the consumer habitually resides.

If individual provisions are or become invalid, the remainder stays effective; invalid terms are replaced where possible by a valid provision closest in economic purpose.

We may update these terms. For ongoing contracts, the version effective at contract formation applies unless law requires otherwise.